Desde El Cielo Shop allows for a 25-day return policy, which means that you have 25 days after receiving your item to request an exchange or store credit.

 Eligibility                          

Your item has to be in the same condition that it was when you received it in order to be eligible for an exchange or store credit. This implies that it must be unworn/unused, still with tags, and in its original packaging. A receipt or proof of purchase is also required.

Damages                                                                             

We kindly request you to carefully inspect your order upon its arrival. In the event of any damages, issues, or instances of merchandise being damaged, we encourage you to promptly notify our esteemed customer service department. Rest assured that as soon as we receive information about your issue, we will begin to investigate it so that we can improve your shopping experience with us.

Start an Exchange / Store Credit                                                           

To initiate an exchange or request store credit, we kindly ask you to reach out to our dedicated customer service team at desdeelcieloshop@gmail.com. Upon approval of your exchange or store credit, you will receive detailed instructions on how to proceed with returning your order.

Please be aware that items returned to us without obtaining a return notice in advance will unfortunately not be accepted."

Non-Returnable Items                                                                

Please note that Desde el Cielo Shop has specific guidelines regarding items eligible for exchange or store credit. Kindly be advised that certain items, including candles, earrings, necklaces, socks, hats, and products marked as final sale, cannot be accepted for return or exchange unless prior approval has been granted. We appreciate your understanding and cooperation in adhering to these policies.